Returns & Exchanges
At Out Of Order Watches, we want you to be fully satisfied with your 'Damaged in Italy' timepiece. If your watch isn't the perfect fit, you can return or exchange your unworn item within 30 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Place the watch in its original vintage-style packaging, ensuring all protective films, tags, and warranty booklets are included.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location.
Inspection and Refund
Once our workshop confirms the item is in its original condition, we will process your refund or ship your replacement within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing